Case study - Espace Chef
Customer case study: Espace Chef
Company name: Espace Chef
Number of employees: 2000
Website: www.espacechef.fr
Duration: 60 minutes
A training center specializing in the hotel and catering professions in health and social care establishments.
Digiforma enabled us to move away from logistics and concentrate on individualized training follow-up. Today, we use Digiforma for far more than we initially chose it.
Company’s challenges
Mype is a training and consulting company specializing in data analysis and processing.
We train a lot on Microsoft technology, in particular on the Power BItool, which is a powerful data analysis and visualization solution, a sort of augmented Excel.
We have an increasing number of training requests to manage. In 3 years, we have quintupled our sales.
Digiforma has become the backbone for managing our training courses, from quotation to evaluation.
Meeting with Digiforma
It was through discussions with colleagues who were experiencing the same problems in managing andorganizing training courses that we decided to set up effective organization for all logistics and administrativetasks. We didn’t think it was possible to manage all these tasks in one place.
We chose Digiforma for its ability to centralize all our training data . We also discovered that Digiforma’s tools enable us to do much more than just logistics and we immediately implemented this in our internal processes.
A plus in Qualiopi certification
In Digiforma, we can directly access key indicators such as attendance, learner satisfaction, and skills assessment. These indicators enabled us to obtain Qualiopi certification.
The fact that we can retrieve the details of each participant and have access to an automatic summary for each learner is what we like most about Digiforma’s features. We can also communicate immediately with customers regarding their satisfaction with the training, areas for improvement, and strengths.
Results
Thanks to all the tools put in place by Digiforma, we create real connections with our customers. For example, with the videoconferencing chat, we can invite them to discuss and make suggestions for improvement. Trainers are generally very receptive.
Digital technology engages learners, motivates them to come and learn, and ensures they understand the knowledge they have acquired. At the same time, Digiforma enables us to get closer to the field, increase our volume of available training courses, and manage large numbers of trainers throughout France.
Efficient organization of our training courses
Centralize all our data
Retrieve key indicators
Manage all our trainers in France
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